75th Avenue Shipping, Pickup & Refund Policy
Thank you for shopping with 75th Avenue! We appreciate your support and strive to provide a smooth and convenient shopping experience.
Order Processing
Please allow 2–5 business days for order processing before your order ships. Processing times may vary during holidays, promotions, or periods of high order volume.
Shipping Times
Delivery times depend on the shipping carrier and destination. Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Please allow time for tracking details to update.
Shipping Fees
Applicable shipping fees will be displayed at checkout before your purchase is completed.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has been processed.
Lost, Delayed, or Stolen Packages
If your package is delayed, marked delivered but cannot be located, or appears lost, please contact 75th Avenue for assistance. Each situation will be reviewed based on the circumstances and applicable law.
No Refunds Policy
All sales are final. 75th Avenue does not offer refunds or exchanges for change of mind, incorrect product selection, buyer’s remorse, or dissatisfaction with a purchase. Customers are encouraged to carefully review their orders before completing checkout.
Order Cancellations
Once an order has been placed, cancellation requests may not be accepted. Please ensure all product selections, quantities, and shipping or pickup details are correct before submitting your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact 75th Avenue as soon as possible. Include your order number and clear photos of the issue so we can review your concern and determine an appropriate resolution.
Legal Exceptions
This policy does not limit any rights or remedies that cannot legally be excluded under applicable law. By completing a purchase, customers acknowledge that they have reviewed this policy.
Contact Us
For questions regarding shipping, local pickup, or an order, please contact 75th Avenue through our store’s contact page or customer service email.
Thank you for choosing 75th Avenue. We appreciate your business!